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Terms & Conditions

Terms of Use

Rattles and Rockers is a digital marketplace operated by WTTW Retail Limited where consumers (you) can purchase products (Products) directly from selected sellers (Sellers) through the website URLs www.rattlesandrockers.co.uk or www.rattlesandrockers.co.uk/brands (the Site)It is important to note that Rattles and Rockers is not part of that transaction.

By purchasing Products through the Site you agree that:

  • you are not purchasing any Products or services from Rattles and Rockers or Window To The Womb but directly from Sellers (including the delivery of those Products to you);
  • Rattles and Rockers does not offer any guarantee or warranty on the Products, their description on the Site or their delivery;
  • any order you place through the Site will only become binding on the relevant Seller(s) when accepted by them; and
  • you agree to be bound by these terms and conditions, (together with our Privacy Policy RattlesandRockers.co.uk/privacy-policy) (Terms) when you purchase Products using the Site.

Please note that these Terms may be revised from time to time. You will be subject to them at the time of your registration to use the Site and at any order made thereafter. If you do not accept these Terms you should not register to use the Site or order any Products from it.

You may wish to print and save a copy of these Terms for your future reference.

1. These Terms

1.1               What these Terms cover. These are the terms and conditions on which we provide a digital marketplace for you to purchase Products directly from Sellers. Once you register to use the Site you will be able to purchase Products directly from Sellers and Sellers shall be able to accept your order and receive your payment for Products using a digital wallet. The Seller will be responsible for the processing and fulfilment of your order. We will not be responsible for the delivery of your orders and we have no control over the couriers chosen by the Sellers. Who we are. We are WTTW Retail Limited (known as Window to the Womb), a company registered in England and Wales. Our company registration number is 08756928 and our registered office is at National House, 80-82 Wellington Road North, Stockport, Cheshire, SK4 1HW. Our registered VAT number is 181251722

1.2               How to contact us. You can contact us by writing to us at  customer.service@RattlesandRockers.co.uk or National House, 80-82 Wellington Road North, Stockport, Cheshire, SK4 1HW.

1.3               How to contact the Seller. You can contact the Seller by using the contact form on our website.

1.4               How we may contact you. If we or the Sellers have to contact you we will do so by writing to you using the email address or postal address you provided to us when you registered to use the Site (or have updated in your registration details on the Site since) or submitted an order, or if you have contacted us. When we use the words “writing” or “written” in these Terms, this includes emails.

1.5               Consumers only. The Site is only intended for use by consumers (that means people who want to buy Products for their personal use and not for any business purposes). If you are a business we reserve the right to cancel your registration to the Site without recourse and/or any orders you place through the Site.

2.             Your contract with Sellers

2.1               Each time you place an order on the Site, you are offering to purchase the Product(s) for the amount displayed on the Site from the Seller(s) including delivery of the Product(s) for the amount displayed on the Site. Your payment shall be processed via the Site and we will provide confirmation of receipt of payment for your order by email. Please note that this confirmation of receipt is not our acceptance of your order or confirmation that we have any implied or express contract with you for the supply of the Product(s) to you. If the Seller(s) accept(s) your order then a contract will be created between you and the Seller(s) in respect of that order.

2.2               Details of the Seller(s) will be made available to you on the Site before checkout. If you have a question about any Products, an order you are yet to place or an order that you have placed then please contact the Seller via the contact form on the Rattles and Rockers website (see clause 1.3).

2.3               If the Seller(s) is/are unable to accept your order (in part or in full) we will inform you of this on their behalf by email or by telephone and you will not be charged for the relevant part of your order. This might be because a Product is out of stock, because it cannot be delivered to your specified address either within the delivery deadline specified or at all, because of unexpected limits on the Seller’s resources, because the Seller has identified an error in the price or description of the Product or because there has been a problem in the processing of your payment.

2.4               Your order number. We will assign an order number to each order you place via the Site. Please refer to this number when contacting us. Please note that the assignment of an order number is not an indication that the order has been accepted by the Seller(s).

2.5               We only operate in England.  The Site is solely for the use of consumers in England, Scotland, Wales and Northern Ireland. We reserve the right to refuse requests for registration to the Site or delete such registrations from addresses outside England.

3.             The Products

3.1               Product images. The images of Products on the Site are for illustrative purposes only. Window To The Womb does not accept any responsibility where the packaging of Products may vary from that shown in images on the Site.

3.2               Product information. The Product information contained on the Site has been published in good faith and we will do our best to ensure that it is accurate. However, it may occasionally be incorrect, incomplete or out of date due to human error, circumstances beyond our control or where incorrect information has been provided to us. We accept no responsibility for any losses that you incur either directly or indirectly as a result of such inaccuracies.

3.3               Delivery of Products. Delivery of Products is solely the responsibility of the Seller(s) including their engagement of Couriers to deliver your order to you.

4.             Price and payment

4.1               Where to find the price for the Products. The price of Products (which includes VAT) will be the price indicated on the order summary page when you place your order on the Site. We take all reasonable care to ensure that these prices are correct. If they are incorrect then we will contact you to resolve this with you.

4.2               Delivery costs. The costs of delivery will be notified to you on the Site before you place your order. The Seller(s) shall remain(s) solely responsible at all times for the delivery of Products to you.

4.3               When you must pay and how you must pay. Payments via the digital wallet on the Site can be made using the following methods of payment: Mastercard, Visa, Paypal and, subject to availability “pay later” payment methods, otherwise known as payment via instalments or “buy now pay later”. We do not act as a credit facility in relation to any “pay later” methods.  Sellers are under no obligation to accept orders without payment and may not arrange for your order to be delivered until full payment for your order has been paid via the digital wallet.

5.             Your rights to make changes

5.1               If you wish to make a change to your order or cancel it (for whatever reason) once it has been placed please contact the Sellers (see clause 1.3) who will deal with your query.

5.2               If the Seller(s) agrees to your request then we will facilitate processing further payment from you or issuing a partial or full refund to you.

6.             Our rights to make changes

6.1               Minor changes to the Products. We may change the Products available to purchase on the Site:

(a)                 to reflect changes in relevant laws and regulatory requirements;

(b)                 to reflect changes to the Product branding or information provided by the manufacturer or licensors of their intellectual property rights;

(c)                 to reflect changes made by the Seller;

(d)                 to implement minor technical adjustments and improvements, for example to address a security threat; or

(e)                 in response to a product recall.

6.2               We reserve the right to make changes to the Site and to suspend or terminate use of the Site.

7.             If there is a problem with a Product

If you have any questions or complaints about a Product, please contact us and we will deal with your query on behalf of the Seller(s).

8.             Our liability to you

8.1               We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation and for breach of your legal rights in relation to the Products to the extent that we are responsible for those Products under these Terms.

8.2               We are not liable for business losses.  The Site is intended for domestic and private use only. We will have no liability to you for any loss of profit, loss of goodwill, loss of business, business interruption or loss of business opportunity however it is caused.

8.3               We do not give any guarantee about the Products. We are not responsible for the condition, quality or suitability of the Products or for their delivery to you.

8.4               Limit on our liability to you. If we are found to be liable to you for any losses you have sustained then our total aggregate liability to you shall be limited to the price of your relevant order.

9.             How we may use your personal information

9.1               How we will use your personal information. We will use the personal information you provide to us:

(a)                 to process your payment for the Products;

(b)                 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us;

(c)                 to engage with the Seller(s) (and other third parties engaged by them such as Couriers) in relation to your order; and

(d)                 for the uses explained in our Privacy Policy www.RattlesandRockers.co.uk/privacy-policy).

9.2               We will only give your personal information to other third parties where the law either requires or allows us to do so.

10.          Other important terms

10.1           We may transfer these Terms to someone else.  We may transfer our rights and obligations under these Terms to another organisation. If you have registered to use the Site we will contact you to let you know if we plan to do this.

10.2           You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.

10.3           Nobody else has any rights under these Terms.  These Terms are between you and us. No other person shall have any rights to enforce any of these Terms, except as explained in these Terms.  We will not need to get the agreement of any other person to make any changes to these Terms.

10.4           If a court finds part of these Terms illegal, the rest will continue in force.  Each of the paragraphs of these Terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.5           Even if we delay in enforcing any of these Terms, we can still enforce them later.  If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

10.6           Which laws apply to these Terms and where you may bring legal proceedings.   These Terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland you can bring legal proceedings in respect of these Terms in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of these Terms in either the Northern Irish or the English courts.

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